📧 Get in Touch
We're here to help. Reach out anytime and we'll respond as quickly as possible.
Contact Our Team
Choose the department that best fits your needs
General Support
Questions about using Chat 13, account issues, or general inquiries
support@chat13.online ⏱️ Response: 24-48 hoursPrivacy & Security
Data protection requests, security concerns, or GDPR inquiries
privacy@chat13.online ⏱️ Response: 48-72 hoursLegal & Compliance
Legal notices, DMCA claims, law enforcement requests, or terms questions
legal@chat13.online ⏱️ Response: 3-5 business daysAbuse & Safety
Report violations, harassment, illegal content, or safety concerns
abuse@chat13.online ⏱️ Response: 12-24 hoursBusiness & Partnerships
Enterprise inquiries, partnerships, or business opportunities
business@chat13.online ⏱️ Response: 2-3 business daysPress & Media
Media inquiries, press releases, or interview requests
press@chat13.online ⏱️ Response: 24-48 hoursSend Us a Message
Fill out the form below and we'll get back to you soon
🚨 Emergency? Serious Issue?
If you're experiencing a critical security issue, immediate safety concern, or urgent account problem, contact us immediately:
Critical Security Issues
Report vulnerabilities, breaches, or severe security threats
security@chat13.onlineImmediate Safety Concerns
Report imminent danger, threats, or emergency situations
emergency@chat13.onlineNote: For life-threatening emergencies, always contact local law enforcement (911 in US, 112 in EU) first.
Before You Contact Us
Quick answers to common questions
What information should I include in my message?
▼Please include: (1) Your username or account email, (2) Detailed description of the issue, (3) Steps to reproduce (if technical), (4) Screenshots if relevant, (5) Your timezone for scheduling calls if needed.
How quickly will I get a response?
▼Response times vary by department: Support (24-48h), Privacy (48-72h), Legal (3-5 days), Abuse (12-24h), Business (2-3 days), Press (24-48h). Emergency contacts receive priority responses within hours.
Can I call or chat with support?
▼Currently we only offer email support to maintain quality and ensure all inquiries are properly documented. Phone and live chat support are planned for 2025.
What if I don't get a response?
▼Check your spam folder first. If you haven't heard back within our stated response time, feel free to send a follow-up. Make sure you're emailing the correct department.
Do you offer support in languages other than English?
▼English is our primary support language. We're working on adding Spanish, French, and German support in 2025. For now, feel free to write in your language and we'll use translation tools to assist you.
📍 Mailing Address
Chat 13 Support Team
[Your Company Name]
[Street Address]
[City, State/Province, ZIP]
[Country]
⏰ Business Hours
Email Support:
24/7 (responses during business hours)
Business Days:
Monday - Friday
9:00 AM - 6:00 PM CET
🌍 Server Location
Our servers are located in GDPR-compliant data centers in the European Union, ensuring the highest privacy standards for all users worldwide.